SARScore - Privacy Policy
Quick Summary – Plain English
This section explains the essentials in simple terms. For full legal detail, see the complete policy below.
- Who we are: SARScore is a UK‑based company helping people access and share real‑world accessibility information.
- What we collect: Your name, email, address or location (only if you choose to share it), and any ratings or feedback you provide on the app or website.
- Why we collect it: To provide personalised accessibility ratings, improve services, and keep accounts secure.
- Your choice: Location tracking is optional — you’ll be asked at sign‑up and can change this at any time in your device settings.
- How we protect your data: We use encryption, secure servers, and industry‑standard security measures.
- Costs: The app is free to use; there are currently no in‑app purchases.
- Analytics: We use Firebase (Google) to understand how our app is used and to fix bugs. This data is anonymous.
- Your rights: You can request to see, correct, or delete your personal data at any time.
- Contact us: Email info@sarscore.com or write to SARScore, 61 Crescent Road, London, E6 1EB.
1. Identity and Contact Details
Company name: SARScore
Company number: 14224333
Registered office: 61 Crescent Road, London, E6 1EB
Email: info@sarscore.com
2. When We’re Allowed to Collect Information
We only collect personal information if one of the following applies:
- You’ve given clear consent for a specific purpose.
- The processing is necessary to perform a contract we have with you.
- It’s required by law.
- It’s necessary to protect someone’s life.
- It’s needed for a public interest task.
- It’s necessary for our legitimate interests (balanced against your rights).
3. Consent
- You’ll be asked for consent where required, such as enabling location services.
- You can withdraw consent at any time by contacting us or changing your device/app settings.
- If you choose not to give consent for certain data, some features may not work.
4. Information We Collect and Why
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Name | To verify identity and enable secure communication. | Consent |
| Address or Location | To show and contribute ratings near you. | Consent |
| Email Address | To create and authenticate user accounts. | Consent |
| Location Preferences | To personalise results and updates. | Consent |
| Payment Information (future features) | To process payments for premium services. | Consent |
| App Analytics (Firebase) | To improve app performance and fix bugs. | Legitimate Interest |
| Crash Reports (Firebase) | To troubleshoot technical problems. | Legitimate Interest |
Mobile‑specific notes
- Location: collected only while using the app unless you choose “Always Allow” in your device settings.
- Push notifications: you can opt out at any time in device settings.
- User‑generated content: ratings and photos you submit may be displayed publicly. If you delete your account, we will remove personal identifiers and may keep anonymised contributions to preserve the integrity of public ratings.
5. Using Your Personal Information
We use your data to provide, personalise, and improve our services; identify you when you contact us; communicate updates (where permitted); detect and prevent fraud; and analyse usage to improve functionality.
We will not sell your data. We may share it with trusted processors (e.g., Firebase) under strict contractual terms.
6. Protecting Information
- SSL encryption for data in transit.
- Secure servers and access controls for storage.
- Authentication procedures to prevent unauthorised access.
8. Your Legal Rights
You have the right to access, correct, delete, restrict, or object to processing of your personal data; to request data portability; and to withdraw consent at any time. We aim to respond within one month.
9. Contact and Complaints
If you have questions or wish to exercise your rights, contact us at info@sarscore.com or write to SARScore, 61 Crescent Road, London, E6 1EB.
If you are not satisfied with our response, you may complain to the UK Information Commissioner’s Office (ICO).
This policy applies to personal information we hold about individuals, not companies or organisations.
