Troubleshooting and FAQs

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Troubleshooting and FAQ's

Welcome to SARScore’s Troubleshooting and FAQs section. Here, we aim to provide you with quick solutions to common issues and answers to frequently asked questions, ensuring a smooth and enjoyable experience on our platform.

Troubleshooting Common Issues

Issue: Difficulty logging in or forgotten password.
Solution: Use the “Forgot Password” link on the login page to reset your password. Ensure your browser accepts cookies and try clearing your cache.

Subscription Changes

Issue: Unable to change subscription plan.
Solution: Navigate to “Subscription” in your account settings. If you encounter errors, ensure your payment information is up to date. If the problem persists, contact support.

Accessibility Rating Updates

Issue: Accessibility ratings not updating.
Solution: Ratings may take up to 24 hours to reflect changes. If you believe there’s a discrepancy, use the “Raise a ticket” feature to notify us.

Feature Access

Issue: Certain features are inaccessible.
Solution: Verify your subscription level supports the desired feature. If issues continue, ensure your browser is up-to-date or try a different browser.

Frequently Asked Questions
SARScore

How often are SARScore’s accessibility ratings updated?

Ratings are continuously updated based on new user feedback and regular reviews. Major updates are communicated through the platform.

Can I contribute to SARScore’s accessibility ratings?

Absolutely! We encourage user contributions. You can submit ratings and reviews directly through the SARScore Portal.

What do I do if I see incorrect information on SARScore?

Please use the “Raise a ticket” feature to notify us of any inaccuracies. Include as much detail as possible to help us investigate.

How can I cancel my subscription?

You can cancel your subscription anytime through your account settings under “Subscription.” If you encounter issues, contact our support team for assistance

Are there resources for learning how to use SARScore effectively?

Yes, we offer tutorials, guides, and our comprehensive Help Center to get you started and maximize your SARScore experience.

Need Further Assistance?

If you didn’t find the solution you were looking for or have more questions, our dedicated support team is here to help. Contact us for personalised assistance. Your seamless experience on SARScore is our top priority.

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